Returns & Exchanges

At Dossier UK, we want you to find your perfect scent, which is why we offer a risk-free 30-day return policy on all our fragrances. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.

1

Initiate Your Return

Visit our online returns portal and enter your order number and postcode to start the process within 30 days of delivery.

2

Pack Your Items

Securely place the fragrance bottle in its original packaging; we accept returns even if you have tested the scent.

3

Download and Print Label

Generate your prepaid shipping label from the portal and attach it clearly to the outside of your return parcel.

4

Receive Your Refund

Once our warehouse receives and inspects your return, your refund will be processed back to your original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing